SaaS Support Models

FinaTek maintains an enterprise grade SaaS (Software as a Service) environment to support clients who are not capable of managing the underlying network infrastructure and myForex software in-house, but still require the advantages of the myForex world-class trading Platform.

We provide hosting, maintenance, and administration services for running myForex.  Our clients benefit from time-to-market advantages, lower operation costs, a dedicated team of deployment and service professionals, backup and recovery, and a guaranteed   24x5 service level.  FinaTek also provides an on-line demo Platform for client trial trading and training.


 


 


  Email: customerservice@finatek.com
By phone: +1.201.644.4040

We perform 24/7 monitoring of hardware and software Platform components and data access lines. Monitoring service constantly provides error reporting and Platform status information to the Technical Support team.

Production support operations include full data and incremental backups, with replication to a backup facility for up-to-the-minute recoverability.




  LiveSupport: https://esupport.myforex.net
By phone: +1.201.644.4040 option 8

Our technical support staff conducts scheduled archiving, stress testing, database and performance tuning, and other maintenance tasks during non-trading hours over the weekend.
FinaTek provides 24x5 technical support for customers and Broker Demo subscribers. The myForex Support Portal - a powerful web based costumer relations management system (CRM) allows us to process our customers' support requests in a timely and accurate manner.  
Note: End users (traders) should obtain technical support from the brokerage firms they have signed a trading contract with.




    To access user manuals click here
    To access the knowledge base click here









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